Accounts and Billing
Questions and solutions about your personal account and payments
- My details are already registered. What now?
- Why can't you provide my free report?
- I forgot my password
- I did not pass the person verification test. What now?
- I need to change my email address
- How do I cancel my subscription plan?
- How much does it cost to get a premium report?
- How do I create an account?
- I am entitled to one free credit report once a year.
- What payment methods do you accept?
- Why do I only see my score?
- How can I pay for an upgraded premium report?
- Why am I getting a thin file?
- Can I pay direct deposit into your account?
- Can I register using a foreign passport?
- Can I pay direct deposit into your account?
- How can I resubscribe to your newsletter?